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BizTweet is a platform designed to enhance customer support in the aviation industry by utilizing social media. It aggregates passenger data and flight information to provide personalized updates, improving the overall airport experience while also generating additional revenue through targeted advertising.
Communicating time-sensitive changes efficiently to passengers is a major challenge faced by the aviation industry on a daily basis.
In recent years, trends show that the market shifted to using social media to seek customer support, but are airports and airlines equipped to handle the barrage of requests received daily?
And the numbers are always growing as more and more passengers turn to social media for support!
Offering customer support via social media brings with it a promise of efficienc…
TIC BRUGGER LIMITED
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