CORDIS Project
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BotsAndUs is developing an advanced robot designed to enhance customer service in retail and hospitality. This robot can autonomously engage with customers, respond to emotions, and adapt to various environments, aiming to improve face-to-face interactions and overall customer experiences.
The retail and hospitality sectors have been facing an international increase both in terms of demand and sophistication.
However, they are facing a series of issues.
For instance, online is threatening retailers, traditional hotels and event attendance, which offer the advantage of convenience, advocacy and smart, real time insights/data.
Also, customers have become immune to marketing across all channels.
In this context, it is crucial for the companies from these sectors to offer memorable, f…
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