CORDIS Project
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BotsAndUs has created Bo, an interactive robot designed to improve customer service in sectors like retail and hospitality. Bo autonomously engages with customers, addressing service gaps and enhancing satisfaction through advanced human-robot interaction.
Bad customer service leads to losses of over £37Bn for companies in the UK and $87Bn in the US alone each year.
The companies from retail, hospitality, airports and real estate-buildings, which are our four key business verticals, are facing issues of understaffing, lack of insights and in-store inconsistencies, leading to a high degree of customer unsatisfaction.
Therefore, there is an urgent need of introducing new technologies to boost customer service quality and sales.
BotsAndUs created Bo,…
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