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The COALA project develops a cloud-based, AI-driven customer support assistant that utilizes historical customer service data. This technology enhances email and chat interactions, aiming to improve customer response efficiency and employee productivity by 20%.
Cleverly, through the COALA project, is building a Cloud Based, AI Driven Customer Support Assistant that takes advantage of historical customer service data to build an assistant that helps customers reply to emails and non-conversational queries from customers.
By leveraging its proprietary Knowledge Powered Recommendation Technology, Cleverly is in a privileged position to tackle these issues and use the COALA technology not only for email but also to conversational interactions (chat), apply…
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