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Cleverly is developing Coala, an AI-based customer support assistant that automates repetitive tasks and personalizes interactions. This technology aims to improve efficiency in customer support by reducing the time agents spend searching for information and enhancing customer satisfaction.
Customer support industry is suffering from huge inefficiencies, as agents spend 20% of their time looking for information manually, in order to answer to customers.
That translates into a cost of €10,400 per support agent annually.
For a small company with a support team of 5 people, this adds up to €52,000 annually.
In addition to manual search, there are some AI-powered technologies available, but they have several disadvantages. E.g. ticket deflection-based solutions redirect consumers to “h…
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