CORDIS Project
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The FedSM project formalizes IT Service Management processes for Federated e-Infrastructures, transitioning them from ad-hoc academic services to standardized practices. It aims to support organizations in implementing business models and ITSM approaches through training and consulting.
The FedSM project aims at formalising IT Service Management (ITSM) and introducing industry-standards-based ITSM processes in Federated e-Infrastructures.
In the last decade, Federated e-Infrastructures have evolved from a set of ad-hoc academic services to a European scale resource for the science and technology sector.<br/>ITSM approaches (like ITIL or ISO/IEC 20000) provide sets of processes and good practices, widely used in the commercial sector, that are used to build business and service…
LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN
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Spain, Barcelona
Type: University / higher education
Activity type: Higher or Secondary Education Establishments
SME: No
Poland, Krakow
Type: University / higher education
Activity type: Higher or Secondary Education Establishments
SME: No
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