CORDIS Project
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Divitel is creating an Intelligence Operations Platform to enhance customer service in the television industry. By integrating artificial intelligence, the platform aims to automate issue detection and resolution, ultimately improving operational efficiency and customer experience.
Research suggests that there is a market demand for third-party intelligent service management platforms.
Video Service Providers need new tools to reduce their operational costs and improve end-user quality of experience through efficiencies in issue detection and resolution.
Divitel sees great potential in the automation of customer care as well as the integration of AI enabled software in the Television (TV) domain.
Most of the TV operators make a huge amount of revenue with their customers,…
DIVITEL BV
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