CORDIS Project
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The PERSON project examines how digital platforms impact the discretion of street-level bureaucrats in public service access. It aims to develop guidelines for inclusive platform design by studying experiences in Italy, Canada, and the Netherlands.
PERSON - Platform Level Bureaucracy and Social InclusionPERSON analyses what happens to the bureaucratic encounter and to street level bureaucrats’ (SLBs) discretion when access to service becomes digital.
Studying the use of three platforms for accessing Job Centres activated in Italy (DID Platform), Canada (Québec.ca Platform), and the Netherlands (UWV Platform), PERSON investigates the way in which digital bureaucratic encounters affect SLBs’ discretion and aims to develop guidelines for an i…
ALMA MATER STUDIORUM - UNIVERSITA DI BOLOGNA
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Canada, Montreal
Type: University / higher education
Activity type: Higher or Secondary Education Establishments
SME: No
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