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TEA is developing TEApot, a predictive optimization technology for home Wi-Fi management. This solution uses AI to diagnose and resolve Wi-Fi issues remotely, aiming to reduce customer service costs and improve user satisfaction for Internet Service Providers.
According to recent studies, around 50% of all customer service calls to Internet Service Providers (ISPs) are related to issues with home Wi-Fi.
Also, around 70% of all customers experience problems when streaming or downloading content over Wi-Fi in their homes. 75% of all customers expect their ISPs to solve their Wi-Fi related issues and 54% of all customers are willing to pay an extra of €4.5 per month if their ISP would provide a premium Wi-Fi service.
Annual customer care cost alone amoun…
TEA ILETISIM TEKNOLOJILERI SANAYI VE TICARET LIMITED SIRKETI
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